Tool

DelightChat - Omnichannel Customer Support & WhatsApp Marketing

DelightChat · delightchat.io Freemium Beginner India

Built specifically around a shared WhatsApp inbox for Indian D2C support teams, which is what a lot of founders actually need instead of a generic Western help desk with WhatsApp bolted on as an afterthought integration.

  • Single shared inbox across WhatsApp, Instagram, Facebook, email and live chat.
  • Built on the official WhatsApp Business API, not an unofficial workaround.
  • Combines support ticketing with WhatsApp broadcast and abandoned-cart marketing in one tool.
Open on delightchat.io ↗

The question it answers

  1. What's the best customer support / help desk tool for a D2C brand, and does it need to handle WhatsApp?

Read with it

  1. A straightforward side-by-side of the Indian WhatsApp Business API providers (AiSensy, Interakt, WATI, Gupshup, and more) so... Zaptick Article 11 Best WhatsApp Marketing Tools & Software in India Zaptick
  2. Gorgias has a vested interest in the support layer, but this guide is genuinely useful as a plain-English map of how commerce... gorgias.com Article A User-Friendly Guide to Ecommerce Tech Stacks Gorgias
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