Let the product sell
Activation and onboarding
Getting a stranger from signup to their first real win, fast enough that they come back tomorrow.
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Everyone says find your aha moment. What is it actually, and how do I find ours?
It is the first moment a new user gets something real out of your product, and you find it by looking at what people who stuck around did in their ...
Our activation rate is 18 percent. Is that terrible, or is that just what it is?
It is below average but not alarming. Across 500 plus products the average activation rate sits around 34 percent and the median around 25, with Sa...
What should a brand new user see in the first minute after they sign up?
Something that already works. The best first screens hand the user a filled-in example rather than an empty box, because a blank canvas asks a stra...
Almost nobody finishes our onboarding flow. Is that an onboarding problem or a product problem?
Look at where they stop. If people drop at the same screen every time, it is an onboarding problem and usually a specific one: a required field the...