Let the product sell
Activation and onboarding
Getting a stranger from signup to their first real win, fast enough that they come back tomorrow.
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Almost nobody finishes our onboarding flow. Is that an onboarding problem or a product problem?
Look at where they stop. If people drop at the same screen every time, it is an onboarding problem and usually a specific one: a required field the...
I have a backlog of 30 activation ideas and no way to rank them. How do I decide what to build?
Rank by where the drop-off is largest, not by how clever the idea is. Break the path from signup to activation into every discrete step, count how ...
Slack's onboarding gets copied constantly. What is it actually doing, step by step?
Signup is three steps and asks almost nothing, then the teaching happens inside the real product rather than in a tour on top of it. Slackbot sends...
How do the best teams run activation as a continuous programme rather than a one-off project?
They hold the metric definition still for a year and change everything else. A standing weekly cycle, one clearly stated hypothesis per experiment,...