Let the product sell
Activation and onboarding
Getting a stranger from signup to their first real win, fast enough that they come back tomorrow.
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Who should own activation: product, growth, or customer success?
One team owns the number and everyone else owns an input. In practice the growth team should own activation because they can ship changes to the si...
We are in India selling to global users. How do the best Indian companies onboard buyers who are asleep when we are awake?
They stop treating the timezone gap as a staffing problem and treat it as a product requirement. The winners front-load everything a new user could...