Video · 30 min

Retention Roundtable - Reducing Involuntary Churn with Payment Recovery

Churnkey Free Intermediate

Retention Roundtable - Reducing Involuntary Churn with Payment Recovery

Practitioners going through the mechanics of failed payments: retry timing, card updates, dunning sequences and what recovery rates look like. This is the plumbing fix, and it is usually worth more than any save play.

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The question it answers

  1. We are losing customers to failed payments. How do I fix involuntary churn?

Read with it

  1. Makes the counterintuitive argument that a frictionless cancellation flow increases loyalty, and backs it with cancel-moment... Chargebee Article · 12 min read Customer Retention For SaaS: Strategies To Ensure Continual Growth Sriya Srinivasan
  2. Involuntary churn is 20 to 40 percent of total churn for most subscription businesses and nobody owns it. This is the most... Chargebee Article · 15 min read 23 Ways to Reduce Involuntary Churn Zaid Assadi
  3. Seven specific dunning practices (retry timing, self-serve card update, failure-reason-aware messaging) from the team that... Chargebee Article · 9 min read Dunning Best Practices to Combat Involuntary Churn Haris Kumar
  4. The ten strategies are sequenced the way you would actually run a churn programme: instrument, classify reasons, segment by... Chargebee Article · 14 min read Best Proven Strategies To Reduce Customer Churn Nupura Ughade and Arijit Bose
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