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Sales & Customers

Is it legal and OK to record sales calls with an AI notetaker?

Legally, recording laws attach to the act of recording regardless of whether a human or an AI does it: many US states and GDPR require all-party consent, and a bot silently appearing in the participant list does not count as consent anywhere. Practically, the fix is one sentence at the top of the call offering to turn it off, which covers you and builds trust. Also read your tool's terms, because free tiers often train on your call data, and enterprise buyers increasingly push back on third-party bots.

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Data Privacy

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