Article

Consumer Protection (E-Commerce) Rules, 2020

Press Information Bureau · pib.gov.in Free Beginner India

The Ministry of Consumer Affairs' release on the e-commerce rules: what every e-commerce entity must show before purchase and how fast it must handle complaints.

  • Show return, refund, exchange, warranty, delivery and payment terms before purchase.
  • Acknowledge a complaint within 48 hours.
  • Resolve it within one month.
Open on pib.gov.in ↗

The question it answers

  1. How do I write terms and conditions for my website or business?

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