Book

Jugaad Innovation

Navi Radjou, Jaideep Prabhu, Simone Ahuja · naviradjou.com Paid Intermediate

This book documents how Indian and other emerging-market entrepreneurs build with severe resource constraints and turn adversity into design decisions. It's useful context, not a discovery method, for why a solution built for a Bengaluru office worker often doesn't survive contact with a Tier 2 or Tier 3 customer's actual constraints.

  • Seek opportunity in the very constraints, cost, infrastructure, income, that look like obstacles.
  • Keep solutions simple enough to be used and repaired in the customer's real context.
  • Flexibility to adapt a product as you learn beats a rigid, upfront-perfect plan.

The question it answers

  1. How do I run customer discovery as an Indian founder building for Indian users?

Read with it

  1. The single best thing ever written on customer conversations. It teaches you to ask about the customer's life and past... momtestbook.com Book · ~130 pages The Mom Test Rob Fitzpatrick
  2. A short, practical field guide to customer discovery: who to talk to, how to find them, and how many. Pairs perfectly with The... talkingtohumans.com Book · ~80 pages (free PDF available) Talking to Humans Giff Constable
  3. The permission slip to recruit users by hand, do things manually, and deliver 'insanely great' experiences to your first few... paulgraham.com Essay · ~15 min read Do Things That Don't Scale Paul Graham
  4. The most systematic step-by-step process for de-risking an idea, built around the Lean Canvas. Where The Lean Startup gives... LEANSTACK Book · ~240 pages Running Lean Ash Maurya
  5. A UX-research leader (ex-Uber Eats, BetterUp) gives founders a concrete three-step discovery process, including how to recruit... First Round Review Article · ~20 min read A founder-friendly playbook for early customer discovery First Round Review (Jeanette Mellinger)
  6. The audio version of YC's user-interview classic, ideal for founders on the go. We include it as an alternate format for the... Spotify Podcast · ~35 min How to Talk to Users with Gustaf Alstromer | Startup School Y Combinator
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