Growth & Marketing

Retention, referral & virality

Keep them, and let them bring friends.

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What's a common mistake founders make with referral and virality? Bolting a referral program onto a product people don't love yet, and expecting it to manufacture growth. Referrals and virality amplify existing en... Intermediate 2 resources → How is retention different for a subscription SaaS versus a one-time-purchase or transactional product? Subscriptions live on renewal, so retention is about ongoing perceived value and preventing quiet churn at each billing cycle. Transactional or one... Intermediate 3 resources → Why do so many referral programs flop even when the product is good, and how do I avoid that? Most referral programs fail on friction and timing, not on the product: they ask people to refer before anyone has felt real value, hide the share ... Intermediate 3 resources →