Let the product sell
Product-led growth
When the product does the selling: self-serve funnels, freemium versus free trial, and the point where you layer sales back on.
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We are sales-led today and I want to add a self-serve motion. What order do I build it in?
Backwards from where you already have proof. You already know which customers succeed and what they did in week one, so start by instrumenting that...
Who do I hire first for PLG, and what should the team look like once it is ten people?
Do not hire a Head of Growth first. Your first hire should be a builder who can ship an experiment end to end, because the initial growth model has...
How do I stop sales and the self-serve funnel from fighting over the same accounts?
Write the rules of engagement down before the first conflict, and make them about the account rather than about the person. Pick a clear line, usua...
What should I actually report to the board for a PLG business, given pipeline coverage means nothing here?
Five numbers, every month, on the same slide. New signups, activation rate, free to paid conversion, net revenue retention, and blended CAC payback...