Article · About 15 min read

Decision-Making and Managing Executives: An Interview with Claire Hughes Johnson

Elad Gil · High Growth Handbook Free Advanced

Where the widely copied Working with Claire guide comes from, plus her two document planning hierarchy of multi-year charters and quarterly goals. Free to read in full.

  • Stripe went from 165 people in 2014 to over 1,000 during Hughes Johnson's time as COO.
  • Adopt planning structures by 50 to 100 people at the latest, not later.
  • Run long-term charters on a 3 to 5 year horizon refreshed annually, with OKRs revised quarterly or twice a year.
  • Frequent reorganizations are a sign you are succeeding, not failing.
Open on growth.eladgil.com ↗

The question it answers

  1. What did Claire Hughes Johnson learn about scaling a go to market org, taking Stripe from under 200 people to over 7,000?

Read with it

  1. The tactical half of her thinking: founding documents, operating principles, titles, and how to actually get a large team... Lenny's Podcast Podcast · Full episode with transcript Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe) Lenny Rachitsky with Claire Hughes Johnson
  2. Over 100 pages of it are worksheets, templates and real example documents rather than prose, which is why go to market leaders... Stripe Press Book · Full book Scaling People: Tactics for Management and Company Building Claire Hughes Johnson
  3. Video · About 1 hr 21 min Lessons from scaling Stripe | Claire Hughes Johnson (ex-COO of Stripe) Claire Hughes Johnson
  4. Six questions you can run against your own org today, with the real Stripe artifacts behind them: the operating principles, the... First Round Review Article · About 10 min read To Grow Faster, Hit Pause, and Ask These Questions from Stripe's COO First Round Review
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