Video · About 1 hr 21 min

Lessons from scaling Stripe | Claire Hughes Johnson (ex-COO of Stripe)

Claire Hughes Johnson · Lenny's Podcast Free Advanced

Lessons from scaling Stripe | Claire Hughes Johnson (ex-COO of Stripe)

The fullest interview version, covering founding documents, operating cadences, decision frameworks and how to deliver an uncomfortable message to a team that is growing too fast to notice.

Watch on YouTube ↗

The question it answers

  1. What did Claire Hughes Johnson learn about scaling a go to market org, taking Stripe from under 200 people to over 7,000?

Read with it

  1. The tactical half of her thinking: founding documents, operating principles, titles, and how to actually get a large team... Lenny's Podcast Podcast · Full episode with transcript Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe) Lenny Rachitsky with Claire Hughes Johnson
  2. Over 100 pages of it are worksheets, templates and real example documents rather than prose, which is why go to market leaders... Stripe Press Book · Full book Scaling People: Tactics for Management and Company Building Claire Hughes Johnson
  3. Six questions you can run against your own org today, with the real Stripe artifacts behind them: the operating principles, the... First Round Review Article · About 10 min read To Grow Faster, Hit Pause, and Ask These Questions from Stripe's COO First Round Review
  4. Where the widely copied Working with Claire guide comes from, plus her two document planning hierarchy of multi-year charters... High Growth Handbook Article · About 15 min read Decision-Making and Managing Executives: An Interview with Claire Hughes Johnson Elad Gil
eChai Partner Brands The partnership →