Video · 58 min

Onboarding Workshop: How to Diagnose and Fix Drop-Off

customerio Free Beginner

Onboarding Workshop: How to Diagnose and Fix Drop-Off

A worked session on reading a drop-off chart, which is exactly the skill this question needs: one cliff at a single screen points at onboarding, an even leak across every step points at the product. Watch it with your own funnel open.

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The question it answers

  1. Almost nobody finishes our onboarding flow. Is that an onboarding problem or a product problem?

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