Podcast

Teresa Torres on how to interview customers (Lenny's Podcast)

Lenny Rachitsky · open.spotify.com

The foundational interviewing craft your AI synthesis is only as good as.

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The question it answers

  1. How can AI help me understand my customers: interview analysis, synthesis, and user research?

Read with it

  1. The continuous-discovery authority draws the precise line between AI leverage and AI damage. producttalk.org Article Customer Interview Analysis: Where AI Helps and Hurts Teresa Torres
  2. Video Teresa Torres on continuous discovery in B2B, AI prototypes, and synthetic personas Teresa Torres interview
  3. A user-research veteran's workflow that forces exact quotes and catches contradictions. lennysnewsletter.com Article How to do AI analysis you can actually trust Caitlin Sullivan, Lenny's Newsletter
  4. The credibility-stamped case for AI-scaled qual research, useful for convincing skeptics. hbr.org Article How AI Helps Scale Qualitative Customer Research Harvard Business Review
  5. Separates per-interview analysis from cross-interview synthesis, the step most people botch. greatquestion.co Guide AI Analysis & Synthesis for UX Research: A 6-Step Pipeline Great Question
  6. A design studio benchmarks the tools against human researchers and reports the gaps. ustwo.com Article Putting AI customer research tools to the test ustwo
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