Understand your customers

How do I define an ideal customer for a product no one is searching for yet?

When there's no existing search demand, you can't define your ICP by category, so define it by the underlying pain and the moment it becomes urgent for someone. Find the people who have hacked together an ugly workaround (spreadsheets, WhatsApp groups, a manual process): that workaround is proof they feel the problem enough to act. Your first ICP is the narrowest group already spending time or money to solve this badly. Expect to be wrong at first and let the people who say yes redraw the boundary for you.

Go deeper

24 resources, 24 link-checked.

▶️ Video
✓ Link checked Free Intermediate

Vohra shows a repeatable method for narrowing to the customers who most want a product that had weak initial pull. He surveys users, isolates the ones who would be "very disappointed" without the product, and builds a profile of that segment, then doubles down on them. It is one of the clearest walk-throughs of turning fuzzy early signal into a specific customer definition.

Rahul Vohra (Founder/CEO, Superhuman) - The Product-Market Fit Engine

On Business of Software (YouTube) by Rahul Vohra About 30 minutes

  • Ask users how they would feel if they could no longer use the product, and treat the "very disappointed" group as the seed of your ideal customer.
  • Build a profile from that high-intent segment first, then decide what to strengthen and which objections to remove.
  • A caution worth holding: your highest-expectation early users and your eventual broad ICP are not always the same, so revisit the definition as you grow.
Watch on YouTube youtube.com →
▶️ Video
✓ Link checked Free Beginner

When you have no budget and one weekend, the highest-signal research isn't a report, it's a handful of real conversations, and this YC talk is the clearest guide to doing them well. Gustaf Alstromer shows exactly what to ask so users hand you real problems instead of polite opinions. It reframes market research from something you buy into something a solo founder can just go do.

How To Talk To Users | Startup School

On Y Combinator by Gustaf Alstromer ~20 min

  • A five-minute honest conversation beats thousands of survey responses for understanding whether a market's pain is real.
  • Ask about the person's past and present behavior, not hypothetical futures or whether they like your idea.
  • Hold your solution back until the end (or leave it out) so you don't bias what people tell you.
Watch on YouTube youtube.com →
▶️ Video
✓ Link checked Free Beginner

This is the canonical short talk on winning your first users when you have no audience and no sales team. Alstromer (YC partner, former head of growth at Airbnb) makes the case that early on you do things that do not scale: you go where your users already gather, reach out directly, and talk to them one at a time. For a solo technical founder that is a relief, because it is closer to helping people in a community than to cold-call selling.

How to Get Your First Customers (Startup School)

On Y Combinator (YouTube) by Gustaf Alstromer About 25 minutes

  • Do things that do not scale at the start: hand-find your first users in the communities and forums where they already hang out.
  • The founder should be the one doing early sales, because nobody understands the product and the problem better than you.
  • Charge early and watch who actually says yes; a real customer is a much stronger signal than a free sign-up.
Watch on YouTube youtube.com →
▶️ Video
✓ Link checked Free Beginner

The most famous fake door in startup history, the three minute video that grew Dropbox's waitlist from a few thousand to seventy five thousand overnight before the product was ready. Watch it to see that the door does not have to be a page: a video demoing a product that barely exists can measure real intent through waitlist signups. Note how it was aimed at exactly the audience most likely to sign up.

The Original Dropbox Demo Video (MVP)

On Drew Houston (archived on YouTube) by Drew Houston ~4 min

  • A demo video can stand in for a product that is not built yet
  • The waitlist signup was the costly action that proved demand
  • Target the test at the audience most likely to want it
Watch on YouTube youtube.com →
🎧 Podcast
✓ Link checked India Free Intermediate

An Indian founder story where the early demand test was manual, cold emails and direct outreach to find the first customers before the product had proven itself. It is a grounded counterpoint to the landing page: sometimes the fastest way to measure intent in a B2B market is to ask people to commit directly. Useful if your buyers are enterprises who will never fill in a consumer style waitlist form.

How Khadim Batti Built Whatfix Into a Global SaaS Leader

On Prime Venture Partners Podcast by Prime Venture Partners ~50 min

  • In B2B, direct outreach can measure intent faster than a public page
  • A first paying customer is the strongest demand signal there is
  • Early traction in India often comes from manual hustle, not viral pages
Open primevp.in →
✍️ Essay
✓ Link checked Free Beginner

The definitive essay on where good ideas come from: notice problems you personally have, don't force it. Use it as the lens for judging whether your idea is a real problem or a solution in search of one.

How to Get Startup Ideas

From paulgraham.com by Paul Graham ~20 min read

  • Live in the future and build what's missing.
  • The best ideas look like bad ideas at first (schleps and hard-to-explain).
  • Start with problems you have, in a domain you actually know.
Open paulgraham.com →
Devang Tarsariya 1 founder recommend
📖 Book
✓ Link checked Paid Advanced

The foundational text of customer development, 'get out of the building' started here and became the backbone of the Lean Startup. Steve Blank's own site is the primary source.

The Four Steps to the Epiphany: Successful Strategies for Products that Win

From steveblank.com by Steve Blank ~370 pages

  • The biggest risk isn't building wrong tech, it's building something nobody wants
  • Customer discovery: test your hypotheses with real customers before scaling
  • Separate customer development from product development as parallel processes
  • Search for a repeatable business model before you try to execute one
Open steveblank.com →
📖 Book
✓ Link checked Paid Beginner

The single best thing ever written on customer conversations. It teaches you to ask about the customer's life and past behaviour, not your idea, so you can't be lied to. If a founder reads one thing before talking to a single customer, it's this.

The Mom Test

From momtestbook.com by Rob Fitzpatrick ~130 pages

  • Talk about their life, not your idea.
  • Ask about specifics in the past, not opinions about the future.
  • 'That's so cool, I'd totally buy it' is a compliment, not data, dig for commitment and evidence.
Open momtestbook.com →
📖 Book
✓ Link checked Freemium Beginner

A short, practical field guide to customer discovery: who to talk to, how to find them, and how many. Pairs perfectly with The Mom Test, Fitzpatrick teaches the questions, Constable teaches the logistics.

Talking to Humans

From talkingtohumans.com by Giff Constable ~80 pages (free PDF available)

  • Decide who you need to learn from before you start.
  • Recruiting interviewees is a skill, scripts and channels included.
  • Get out of the building; patterns emerge faster than you expect.
Open talkingtohumans.com →
✍️ Essay
✓ Link checked Free Beginner

The permission slip to recruit users by hand, do things manually, and deliver 'insanely great' experiences to your first few customers. The cheapest, most honest way to validate demand is to go get it one person at a time.

Do Things That Don't Scale

From paulgraham.com by Paul Graham ~15 min read

  • Recruit your first users manually, don't wait for them to come.
  • A tiny group of users who love you beats a big group who like you.
  • Manual, unscalable effort early is a feature, not a failure.
Open paulgraham.com →
📄 Article
✓ Link checked Free Beginner

The idea that started the lean movement, from the person who coined it. No business plan survives first contact with customers, so stop defending assumptions at your desk and go test them on real people. Short, blunt, and foundational.

Get Out of the Building

From steveblank.com by Steve Blank ~8 min read

  • Your idea is a set of guesses until customers test it.
  • Facts live outside the building, not in your plan.
  • Expect to be wrong, and plan to learn from it.
Open steveblank.com →
📖 Book
✓ Link checked Paid Intermediate

When you feel that something is broken but cannot name it, Christensen's Jobs-to-be-Done lens gives you a way to describe the actual progress a person is trying to make in a specific situation. That reframing turns a fuzzy hunch into a concrete job you can go test with real people, which is exactly the move from vague to sharp. It is the canonical text on the idea, and it is a starting point for thinking in jobs, not a formula to follow blindly.

Competing Against Luck: The Story of Innovation and Customer Choice

From HarperBusiness by Clayton M. Christensen, Taddy Hall, Karen Dillon, David S. Duncan ~288 pages

  • People do not buy products, they hire them to make progress in a specific circumstance, so define the job, not the demographic.
  • A job has functional, social, and emotional dimensions, which is often where the real, unmet problem is hiding.
  • Once you can state the job clearly, you have a testable claim you can validate or kill by talking to the people who have it.
Open amazon.com →
📖 Book
✓ Link checked Paid Intermediate

Moore's beachhead idea is the definitive case for winning one narrow segment before you touch the broader market, which is precisely how you compete when big players already own the mainstream. He argues you pick a target segment big enough to matter but small enough to lead, then dominate it before expanding. In a crowded market that focus is not timidity, it is the only way a small team gets a foothold.

Crossing the Chasm: Marketing and Selling Disruptive Products to Mainstream Customers

From Geoffrey A. Moore by Geoffrey A. Moore ~240 pages

  • Win a single beachhead segment completely before spreading resources across a broad market
  • Choose a niche big enough to matter but small enough to lead, and concentrate everything there
  • Mainstream, pragmatic buyers need a compelling, proven reason to switch, which a narrow focus lets you deliver credibly
Open geoffreyamoore.com →
📖 Book
✓ Link checked Paid Intermediate

The best book on positioning against competitors by understanding the alternatives customers actually consider. Directly turns competitive research into a market advantage.

Obviously Awesome: How to Nail Product Positioning so Customers Get It, Buy It, Love It

From aprildunford.com by April Dunford ~200 pages

  • Your real competition is often the status quo, not another product
  • Start positioning from the competitive alternatives your buyers consider
  • Differentiated value comes from your unique capabilities vs those alternatives
  • Choose the market frame that makes your strengths obvious
Open aprildunford.com →
📖 Book
✓ Link checked Paid Beginner

Savoia, who led early Google AdWords, argues most ideas fail because nobody wanted them, and teaches pretotyping: cheap experiments that generate your own data on real demand before you build. You get concrete tactics like the fake-door and the mechanical-turk test, plus a way to demand skin-in-the-game commitment rather than opinions. Practical for anyone who wants a test that can prove them wrong.

The Right It: Why So Many Ideas Fail and How to Make Sure Yours Succeed

From Alberto Savoia by Alberto Savoia ~250 pages

  • Collect your own data on real behaviour instead of trusting opinions
  • Pretotype the idea to test demand before you build a prototype
  • Measure commitments like a signup or a payment, not verbal enthusiasm
Open albertosavoia.com →
📄 Article
✓ Link checked Free Intermediate

Turns the vague feeling of product-market fit into a number you can move. Ask users how they would feel if they could no longer use the product, then track the share who say 'very disappointed'. Under 40 percent means keep working. A test you can run on an idea long before you scale it.

How Superhuman Built an Engine to Find Product/Market Fit

From First Round Review by Rahul Vohra ~20 min read

  • The 40 percent 'very disappointed' benchmark for product-market fit.
  • Segment to your high-expectation customers and build for them.
  • Make the fit score a metric you improve quarter by quarter.
Open review.firstround.com →
✍️ Essay
✓ Link checked Free Intermediate

The essay that put 'product-market fit' into the startup vocabulary. Read it for the gut-level description of what PMF feels like when it's happening vs when it isn't, the intuition behind the metrics.

The Only Thing That Matters

From pmarchive.com by Marc Andreessen ~15 min read

  • Market matters most; a great market pulls product out of a startup.
  • You can feel PMF, customers buy as fast as you can ship.
  • Before PMF, do whatever it takes to get there; nothing else counts.
Open pmarchive.com →
📄 Article
✓ Link checked Freemium Intermediate

Market size is meaningless until you know exactly who you're for, and Lenny turns that into a concrete, repeatable ICP exercise from real B2B operators. It grounds your SAM in an actual customer definition instead of a fuzzy segment.

How to identify your ideal customer profile (ICP)

From Lenny's Newsletter by Lenny Rachitsky ~15 min read

  • Define the specific customer you serve before you size the market, not after.
  • A sharp ICP makes your bottom-up market math credible and your GTM focused.
  • Narrowing 'who it's for' is what makes a small beachhead winnable.
Open lennysnewsletter.com →
✍️ Essay
✓ Link checked Free Intermediate

Cohen answers the fear founders have about niching down, that naming one very specific, concrete customer actually attracts more business, not less. That reassurance matters before you commit to the acute pain slice your short answer describes instead of the whole SMB bucket, since narrowing your message sharpens it for the exact person deciding, without losing adjacent customers who share their problem.

Selling to Carol: Why targeting an ICP brings 10x more customers than you expected

From A Smart Bear by Jason Cohen 15 min read

  • A vivid, specific ideal customer sharpens your product and message more than a broad segment does
  • People who are not exactly your ideal customer but share their problem will still buy
  • Fear of excluding people by being specific is usually unfounded in practice
Open longform.asmartbear.com →
📄 Article
✓ Link checked Freemium Intermediate

This guide breaks an ICP into demographic, psychographic, and position attributes, then walks through a real worked example, Wealthfront's Tax Loss Harvesting product, showing each attribute filled in. It is useful specifically because it treats problem-solution fit as a check on your ICP, not just a list of traits. Treat it as a template to fill in with your own numbers rather than something to only read.

Define the ideal customer profile

From Reforge Guides 15 min read

  • Split your ICP into demographic, psychographic, and position attributes rather than one long list.
  • Verify your ICP against a real worked example before trusting your own draft.
  • Confirming problem-solution fit is part of confirming the ICP, not a separate step.
Open reforge.com →
📄 Article
✓ Link checked Free Intermediate

Shapiro's method, asking 100 people representative of your guessed audience whether they'd put down a cash deposit, is a fast, concrete way to test a narrow ICP hypothesis before you build. It forces you to define the audience precisely enough to actually go find 100 of them, which is half the exercise. Good for founders who keep testing their idea on friends instead of strangers who match the profile.

Market Pull (Startup Handbook)

From julian.com by Julian Shapiro about 10 min read

  • Test willingness to pay a real deposit, not just interest, with a defined group of prospects.
  • You have to define your audience specifically enough to be able to find 100 of them, that alone is clarifying.
  • Low willingness to commit money is a signal to narrow or change the target, not to lower the price.
Open julian.com →
🛠️ Tool
✓ Link checked Free Intermediate

The free tool for running the how-would-you-feel-without-this survey that underpins the Superhuman method, giving you a concrete number to track once you have early users. It turns a fuzzy sense of whether people care into a repeatable measurement you can watch over time. Use it when you have enough users to survey.

Product/Market Fit Survey

From Sean Ellis and GoPractice by Sean Ellis Free tool

  • The forty percent very disappointed benchmark is a practical fit signal
  • A simple survey question turns a vague feeling into a trackable number
  • Segment the answers to learn who your product is really for
Open pmfsurvey.com →
🛠️ Tool
✓ Link checked Freemium Beginner

A one-page tool for writing down what you have learned about a customer's jobs, pains, and gains, then checking whether your idea actually addresses them. For an outsider it forces you to fill the customer side first, from real research, before you let yourself describe a solution. Print it and revisit it after every batch of interviews.

The Value Proposition Canvas

From Strategyzer by Strategyzer template

  • Map the customer's jobs, pains, and gains before your solution
  • Fit means your offer relieves their real pains and creates real gains
  • Fill the customer side from evidence, not assumptions
Open strategyzer.com →
📋 Template
✓ Link checked Free Intermediate

This worksheet is built for exactly your situation: choosing one narrow persona to start with when you could plausibly serve several. It scores each candidate segment on how strong the product fit is, how reachable they are, and how big the opportunity could become, which turns a gut call into a comparison you can defend. Fill it out for two or three candidate groups you found during interviews and let the scores argue with your instinct.

The Initial Ideal Customer Profile (IICP) Worksheet

From reifyworks.com by Reify

  • Compare a few candidate customer groups side by side instead of picking one from a hunch.
  • Weigh product fit and reachability alongside market size, a smaller reachable group can win.
  • Revisit the worksheet once you've actually sold to your first customers, the scores should update.
Open reifyworks.com →

Terms in this answer

People also ask

Also in How Founders Use AI

How founders actually use AI for this, over in Market Research.

Also in GTM

The same ground, over in Who you sell to, and why they care, our GTM track.

eChai Partner Brands The partnership →