Essay · 5 minute read

Never Ask What They Want: 3 Better Questions to Ask in User Interviews

Chuck Liu · Medium Free Beginner

A short, practical rewrite guide showing three specific question types to swap in for what do you want, each anchored to something a person actually did rather than a preference they are guessing at. It is a fast read to keep your language sharp right before you get on a call.

  • What do you want invites a wish list, not evidence
  • Ask what someone currently does, has already tried, or last struggled with instead
  • Small wording changes turn a vague opinion into a concrete, checkable fact
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The question it answers

  1. What are the questions that quietly ruin an interview by leading the person to the answer I want?

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