Article

Best WhatsApp Helpdesk Softwares to Use in 2025

Gallabox · Gallabox Blog Free Beginner India

A practical roundup of WhatsApp-first helpdesk tools relevant to Indian D2C brands, from a company that is itself one of the category leaders, giving good insider framing of what actually matters when choosing.

  • Shared team inbox on a single WhatsApp number is the foundational feature to look for
  • Centralized ticketing prevents the same query being answered twice by different agents
  • Personalization (knowing prior order/interaction history) is increasingly expected, not a nice-to-have
Open on gallabox.com ↗

It answers 2 questions

  1. What customer support channels should a D2C brand actually offer at launch?
  2. How do I set up WhatsApp for customer support in India, Gallabox, Interakt, Zoko, or WATI?

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