Article

WATI vs Interakt vs Gallabox, Best WhatsApp Business Platform for D2C India 2026

ITD Growth Labs Free Intermediate India

A neutral three-way comparison of the exact three platforms an Indian D2C founder is usually choosing between, saving you from reading three separate vendor pitches.

  • All three offer shared inbox, automation flows and Shopify integration at their core
  • Interakt has particularly deep Shopify-native integration
  • Choice often comes down to pricing model and template/automation flexibility for your use case
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The question it answers

  1. How do I set up WhatsApp for customer support in India, Gallabox, Interakt, Zoko, or WATI?

Read with it

  1. A practical roundup of WhatsApp-first helpdesk tools relevant to Indian D2C brands, from a company that is itself one of the... Gallabox Blog Article Best WhatsApp Helpdesk Softwares to Use in 2025 Gallabox
  2. Makes the case, with a real brand example, that WhatsApp support isn't just cost-saving, done well it becomes a retention... Interakt Article How D2C Brands Use WhatsApp API to Drive Customer Loyalty Interakt
  3. Leans further into 'WhatsApp as a storefront' than pure support tools, catalog, cart and payments inside the chat, worth... Zoko Tool Zoko, WhatsApp Commerce & Customer Support Zoko
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