Tool

Zoko, WhatsApp Commerce & Customer Support

Zoko Paid Intermediate

Leans further into 'WhatsApp as a storefront' than pure support tools, catalog, cart and payments inside the chat, worth considering if you want support and conversational commerce to live in the same thread, especially for Shopify brands selling beyond India too.

  • Combines WhatsApp Cart and payments with support in a single conversation flow
  • Strong fit for Shopify merchants, including those selling internationally
  • Catalog sync keeps product info consistent between storefront and chat
Open on zoko.io ↗

The question it answers

  1. How do I set up WhatsApp for customer support in India, Gallabox, Interakt, Zoko, or WATI?

Read with it

  1. A practical roundup of WhatsApp-first helpdesk tools relevant to Indian D2C brands, from a company that is itself one of the... Gallabox Blog Article Best WhatsApp Helpdesk Softwares to Use in 2025 Gallabox
  2. Makes the case, with a real brand example, that WhatsApp support isn't just cost-saving, done well it becomes a retention... Interakt Article How D2C Brands Use WhatsApp API to Drive Customer Loyalty Interakt
  3. A neutral three-way comparison of the exact three platforms an Indian D2C founder is usually choosing between, saving you from... ITD Growth Labs Article WATI vs Interakt vs Gallabox, Best WhatsApp Business Platform for D2C India 2026 ITD Growth Labs
eChai Partner Brands The partnership →