Channel, resellers and marketplaces

What is a channel partner, and why would a software company hand over 30% of the price? Because the partner is selling you something cash cannot buy: an existing trusted relationship with a customer, in a market or segment where you ha... Breaking into GTM 4 resources → Is our product even ready for resellers? Probably not, if you are still learning how to sell it yourself. Channel accelerates a motion that already works; it does not create one. SaaS Capi... Breaking into GTM 4 resources → What is a cloud marketplace and why does everyone tell us to list on AWS? A cloud marketplace is a catalogue inside AWS, Azure or Google Cloud where a customer buys your software through the procurement they already use f... Breaking into GTM 3 resources → App store, app directory, cloud marketplace: which of these actually matters for us? They share a name and almost nothing else. An app directory (HubSpot, Slack, Freshworks) is a discovery surface for that platform's existing custom... Breaking into GTM 4 resources → How do we actually list on AWS Marketplace, and what changes in our sales process? The listing itself is a few weeks of work: register as a seller, choose a delivery method (SaaS is usually contract or metering based), write the l... Doing the work 4 resources → A reseller has signed. How do I make them actually productive? Assume two months of your time before they sell anything, and plan for it from the day the contract is signed. They need exactly what your own reps... Doing the work 4 resources → How do I work with a system integrator without losing the customer relationship? Write it down before the first deal: who holds the software contract, who does implementation, who the customer calls when something breaks, and wh... Doing the work 4 resources → Should we list on more than one cloud marketplace, or is AWS enough? Follow your customers, but the data leans toward breadth. Tackle's survey work found companies transacting on all three clouds report around 29% of... Doing the work 4 resources → How do I choose between a distributor, a VAR and going direct in a new country? Go direct when the market is big enough to justify a local hire and your buyer expects to talk to you. Use VARs when the sale needs local language,... Leading a GTM team 5 resources → What margin should we give partners, and how do we stop channel conflict? Publish one margin table and one deal registration policy, then hold the line. Sensible bands are 10 to 15% for referral, 20 to 30% for partners ca... Leading a GTM team 4 resources → What operations do I need behind channel: deal registration, PRM, attribution? Start with a shared sheet and a defined lifecycle, and buy software only when the sheet visibly breaks. Three things must exist from day one: deal ... Leading a GTM team 4 resources → Marketplace revenue is growing but finance hates the platform fee. How do I make the case? Do not argue about the fee, argue about the alternative. Compare the fully loaded cost of deals won through the marketplace with your normal CAC, t... Leading a GTM team 4 resources → Which companies actually run the best channel programs, and what do they do differently? Look at three very different models rather than at a framework. HubSpot built its agency channel by putting partners through its own culture and gi... How the best do it 4 resources → How does Zoho actually reach tier 2 and tier 3 India through partners? By removing every reason for a small regional IT firm to say no. Zero entry fee, no mandatory certification, flexible training, margins up to 40%, ... How the best do it 4 resources → What do the top 10% of cloud marketplace sellers do that everyone else does not? They treat marketplace as a channel with an owner and a number, not as a listing someone did once. Tackle's 2025 data shows the leading tenth push ... How the best do it 4 resources → How do the best mid market SaaS companies use a partner flywheel instead of hiring more AEs? The mid market is too large to serve with direct sales and too complex for pure self serve, which is exactly the gap partners fill. Freshworks is t... How the best do it 4 resources →