Doing the work

A reseller has signed. How do I make them actually productive?

The short answer

Assume two months of your time before they sell anything, and plan for it from the day the contract is signed. They need exactly what your own reps got: a pitch deck, a demo script they can run without you, pricing they can quote confidently, objection handling, and a named person who answers within hours. Then work a first deal jointly rather than sending them off with a portal login and good wishes. The mistake almost everyone makes is treating the signature as the finish line, when signing is by far the cheapest part of the whole exercise.

Go deeper, your way

4 hand-picked resources, 1 India-specific, 4 link-checked. Pick how you want to dig in.

📄 Article
✓ Link checked Free Intermediate

Why we picked it First hand from the person who ran HubSpot's channel for a decade, with the four maturity stages and the argument that support, not incentives, is where nearly every program dies.

HubSpot's ex-VP of Channel Sales: How to Build The World's Best Channel Sales Program

From SaaStr by David Shepherd 10 min read

  • Splits channel programs into four stages (nascent, early building, late building, mature); copying Salesforce or mature HubSpot at stage one fails.
  • Three pillars: culture, incentives, support. HubSpot gave every partner two named contacts and unlimited free technical support.
  • New partner ideas were tested on a small regional group of partners before any wider rollout.
Open saastr.com
📄 Article
✓ Link checked Free Beginner

Why we picked it Makes the point most first timers miss: channel accelerates growth that already exists, it does not create it, and you should budget at least two months of work per partner after signing.

How to Get Started With Channel Partnerships for SaaS Businesses

From GTMnow by Shubham Sood 10 min read

  • Claims 80 percent of startups over-negotiate the reseller contract and ignore the people who will actually sell the product.
  • Expect to spend at least two months working with a channel partner before they can sell to their customers for you.
  • Resellers accelerate growth that already exists; they will not manufacture it from scratch.
Open gtmnow.com
📄 Article
✓ Link checked Free Beginner

Why we picked it A small company showing its own numbers: their partner manager took the program from under 4% to 10% of revenue in a year on 20% of his time, which is a realistic target to plan against.

Building a B2B SaaS Partner Program: Our 8-Step Process

From Close by Amy Copadis 14 min read

  • Close grew partner revenue from under 4 percent to 10 percent in under a year with one manager spending 20 percent of his time on it.
  • Close pays 10 to 20 percent recurring commission per new paying customer; Teamwork's tiers scale to 40 percent past 50 referrals.
  • Suggests a healthy SaaS partner program eventually drives around 30 percent of revenue.
  • Start with an application form and a payout tracking process before recruiting at any volume.
Open close.com

The same ground, at another level

How channel, resellers and marketplaces reads from a different seat.

Terms in this answer

People also ask

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