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Understand your customers

Understanding the problem (JTBD)

People hire products to do a job, find the job.

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What does 'jobs to be done' actually mean? People don't buy products, they 'hire' them to make progress in a specific situation, the famous milkshake was hired to make a boring commute beara... Beginner 2 resources → How is JTBD different from features, personas, or user needs? Personas describe who; JTBD describes the progress they're trying to make and the struggle that pushes them to switch. Features are your answer; th... Intermediate 2 resources → How do I actually uncover the job my customers are hiring my product for? Interview people who recently switched to or bought something in your space and reconstruct the timeline: what triggered the search, what they used... Intermediate 3 resources → Who are my real competitors once I think in jobs to be done? Anything the customer currently 'hires' to get the same job done, including a spreadsheet, a WhatsApp group, a competitor, or doing nothing at all.... Intermediate 3 resources → How do I turn a job to be done into product and messaging decisions? Write the job as a struggling-moment statement ('when I ___, I want to ___, so I can ___') and use it as the filter for what to build and how to pi... Advanced 2 resources → How many customer interviews do I need before I trust the job I've found is real? There's no magic number, but the honest signal is repetition: when your last three interviews stop surprising you and start confirming the same str... Intermediate 3 resources → Customers say they want feature X, but is that the job or just a solution they've imagined? Almost always it's a solution they've imagined, and building it verbatim is how founders ship features nobody uses. The job hides one layer beneath... Intermediate 3 resources → How do I write survey questions that surface the job instead of just confirming what I already believe? Surveys are terrible at discovering jobs and decent at sizing ones you've already found through conversation, so don't lead with them. When you do ... Intermediate 3 resources →
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