Explore · The library

Every resource founders actually use, in one library.

The essays, videos, podcasts, books and tools behind every answer across eChai's hubs, from starting up to go-to-market, D2C, founder money and AI, each with a note on why it is here.

What founders use most, ranked by how many answers lean on it.

  1. A basic but honest ideation, creation, distribution loop written for Indian startups, from a team that grew signups month on... Razorpay Learn Article · short read · GTM Content Marketing for Startups in India, Building a Winning Strategy Saurin Parikh In 2 answers
  2. The operational side of a price change: tiered rollouts, grandfathered rates, what to communicate and when, plus data showing... Chargebee Article · long read · GTM Navigating Monetization Strategies: How to Iterate Pricing While Keeping Your Customers Happy Kim Courvoisier In 2 answers
  3. The index page for Accel India's five-part masterclass series with operators from Freshworks, Chargebee and CleverTap. Start... SeedToScale by Accel Article · short read · GTM SaaS Playbook: Learning from the Practitioners and Building a Community Rachit Parekh In 2 answers
  4. A useful breakdown of the signals Postman used to decide a company was ready for a sales conversation, such as many developers... Reo.Dev Article · Long read · GTM Postman's Sales Playbook: Scaling Enterprise Sales Without Breaking PLG Reo.Dev In 2 answers
  5. Datadog's own VP of Marketing describing the dual motion and, more usefully, saying you have to actively reach out to the... OpenView Article · Short read · GTM An Inside Look at How Datadog Reached $500M in ARR (and Counting) Kristin Hillery In 2 answers
  6. Built from interviews with 12 growth leaders, and it argues hard against the thing most founders want to do, which is hire a... Lenny's Newsletter Article · 20 min read · GTM How to hire your first growth team Elena Verna and Andrea Wang In 2 answers
  7. The MOAT framework here is a genuinely useful way to decide between freemium, free trial and demo, and it is written for Indian... SaaSBoomi Article · 18 min read · GTM The Why, What, and How of Product-Led Growth Strategy: A Cheat Sheet Vishant Batta In 2 answers
  8. A concrete look at what an app directory listing demands (demo video, eight screenshots, scope groups, testing instructions),... HubSpot Developers Article · 12 min read · GTM List your app on the HubSpot App Marketplace HubSpot Developers In 2 answers
  9. Gives per-industry churn thresholds so you can answer 'is my churn bad' with a number instead of a feeling. Software sits... Chargebee Article · 8 min read · GTM Churn Benchmarks: Enhancing Customer Retention Shaoli Paul In 2 answers
  10. Argues churn is the sum of unmet expectations across the whole journey, not a cancellation-page problem, and pushes for a churn... Chargebee Article · 11 min read · GTM Winning Revenue Growth With a Retention-first Mentality Arijit Bose In 2 answers
  11. Direct answers to the timing question: first CS hire in your first 5 to 10 employees, full time once you have two big... SaaStr Article · 6 min read · GTM Dear SaaStr: How Should Founders Build Their First Customer Success Team? Jason Lemkin In 2 answers
  12. Unfashionable and effective: name an owner per customer, segment CS by customer size, do not close deals you cannot support,... SaaStr Article · 8 min read · GTM 11 Basic Tips to Lower Your Churn Rate Jason Lemkin In 2 answers
  13. Gets specific about timing (introduce CS just before close, or within 48 to 72 hours after) and about documenting the... ChartMogul Article · 7 min read · GTM 4 Tips on Creating a Best in Class Sales to Customer Success Handoff Alex Weihmann In 2 answers
  14. A three-step forecasting framework plus the honest list of what breaks it (cross-team data gaps, non-recurring revenue, scale).... ChurnZero Article · 10 min read · GTM A data-driven framework for customer success renewals forecasting Chris Pilbeam In 2 answers
  15. The primary-source teardown behind the famous 158 percent net dollar retention, including the detail most people miss: it was... Public Comps Article · 18 min read · GTM Snowflake S-1 and IPO Teardown Jon Ma In 2 answers
  16. How to cover a long tail without a named CSM per account, with two working models (strategic plus pooled, and centres of... Gainsight Article · 8 min read · GTM Pooled Customer Success Management: The Water's Fine Abigail Spear In 2 answers
  17. The book that defined the function. Worth reading once if you are building the team, mostly for the ten laws and the argument... Wiley Book · 256 pages · GTM Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue Nick Mehta, Dan Steinman and Lincoln Murphy In 2 answers
  18. Indian founders comparing notes on hiring for grit and coachability over resumes, and on what it really costs to sell into the... SaaSBoomi Article · 8 min read · GTM How to Scale Efficiently: Strategies, Pitfalls, and Success Stories from SaaSBoomi's Playbook Roundtables SaaSBoomi In 2 answers
  19. Roberge's hiring formula in short form: the five traits that actually correlated with performance at HubSpot, and the finding... Freshworks Article · 12 min read · GTM A 12-minute summary of The Sales Acceleration Formula by Mark Roberge Freshworks In 2 answers
  20. Territory design treated as a fairness problem: every rep should have an equal shot at quota, which means balancing account... Everstage Article · 14 min read · GTM Sales Territory Planning Best Practices Everstage In 2 answers
  21. Honest about the failure modes, sandbagging in anticipation of the next SPIFF, budget creep, and erosion of intrinsic... Everstage Article · 12 min read · GTM The Ultimate Guide to Spiff Sales Incentives Everstage In 2 answers
  22. Three concrete ways to handle the awkward case where the product sourced the deal, including a higher first contract rate with... QuotaPath Article · 10 min read · GTM How to build PLG sales comp plans QuotaPath In 2 answers
  23. Measured across more than a million opportunities at 1,418 companies, so it is actual behaviour data rather than a vendor... Gong Labs Article · 10 min read · GTM How AI really affects your sales deals: ROI Insights Dan Morgese In 2 answers
  24. Gives you a scoring framework for deciding which tools survive the next renewal, and argues convincingly that four functional... Unify Article · 13 min read · GTM How to Choose Your GTM Stack in 2026 (Without Buying 10 Tools) Austin Hughes In 2 answers

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