We plan to bring eChai across 100 cities in India. It starts with eChai Startup Demo Day on 26 September, all in person. 11 cities confirmed, 304 founders registered. Any city that reaches 20 interested founders is on too. See your city
How the best do it

We are an Indian company selling to global buyers. How do we position so that being from India reads as an asset rather than a question mark?

Do not hide it and do not lead with it. Buyers care about outcome, support and trust, so answer those directly: publish your response times, staff coverage in their timezone, security posture and named references in their market. The genuine Indian advantage is that you can serve a customer more attentively at a given price than most competitors can, so make service depth part of the positioning rather than a footnote. Zoho's transnational localism and Freshworks' global-from-day-one inbound approach are two different, proven answers, one local presence and local currency, the other reach through content. Pick the one your motion can actually sustain and commit.

Go deeper

5 resources, 5 India-specific, 5 link-checked.

📄 Article
✓ Link checked India Free Advanced

Zoho's answer to the being-from-India question is local teams, local offices and local pricing rather than louder marketing, explained here in the company's own words. A genuinely different model from the Freshworks inbound route.

Zoho talks up 'transnational localism' as key to success

From diginomica by Chris Middleton ~10 min read

  • Transnational localism means landing senior people in each geography to build local teams and localise the product, not just opening a sales office.
  • Zoho ran 80 million users, 12,000 employees, and 50 plus apps on 650 million dollars of 2021 revenue with 240 million in profit.
  • Being bootstrapped is framed as what makes the slow local build affordable, since there are no outside shareholders to answer to.
Open diginomica.com
📄 Article
✓ Link checked India Free Intermediate

Compares direct sales, channel and marketing-led entry for an Indian company going abroad, and makes the case that the US may not be your best first market. Honest about the cost of a wrong first sales leader hire in a new geography.

Indian SaaS And The Art Of Going From Local To Global

From Inc42 by Sandeep Chawda ~12 min read

  • The US is not the automatic first market: GCC, Southeast Asia, or Japan can be the better first step out of India.
  • Three entry motions compared: feet on street (a hired sales leader, high risk if it stalls within 2 to 3 quarters), resellers, and marketing-led sales.
  • Pay channel partners on revenue share, not retainer, and pick ones who already sell into your target domain.
  • Marketing-led works for SMB and PLG, and breaks down for enterprise deals that need heavy onboarding.
Open inc42.com
📄 Article
✓ Link checked India Free Advanced

Five GTM bets from an Indian founder who reached $600M+ ARR, including spending $45k early to find which inbound channel would scale and later layering field sales on top. The clearest India-origin example of doing global inbound well.

Building A Global SaaS Empire: 5 Bets That Paid Off with Freshworks Founder CEO Girish Mathrubootham

From SaaStr by Girish Mathrubootham ~10 min read

  • Bet one was inbound plus global from day one: 45,000 dollars over two months testing online channels brought 70 customers.
  • They booked 40 domains in 2010, betting on multi-product before the first product shipped.
  • The overlay motion added field sales on top of inbound, closing Burger King, 3M, Schneider, Pearson, and Sony from 2013 to 2014.
  • Burger King was 300 seats against a typical SMB deal of 4 to 5 seats, which is what upmarket actually buys you.
Open saastr.com
📄 Article
✓ Link checked India Free Intermediate

Vembu on why India is Zoho's fastest growing market and could become its largest, which is the strongest available counterargument to skipping the domestic market. Also good context on building GTM capacity outside the metros.

Sridhar Vembu is preparing Zoho for the rise of India

From Forbes India by Harichandan Arakali ~12 min read

  • Zoho crossed 100 million users in 2023 with about 15,000 employees.
  • India is its fastest-growing market and third-largest after the US and EU; Vembu expects second place in three to four years.
  • The company is moving to a hub-and-spoke model, hiring away from the Chennai headquarters.
  • The market he sizes: close to two billion people in the global information worker base.
Open forbesindia.com

Browse all 796 resources →

The same ground, at another level

How positioning and messaging reads from a different seat.

People also ask

Also in Starting Up

The same ground, over in Understand your customers, our Starting Up track.

eChai Partner Brands