✍️ Essay
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Free
Intermediate
Why we picked it
This is the honest version of the horizontal-product problem, told by a founder who lived it at Airtable, a tool that genuinely could work for almost anyone. Instead of the usual advice to just pick a niche, Ofstad walks through how they went deep on specific use cases to land customers without permanently boxing the product in. Read it as a starting point for the real question: how narrow do you go without losing the broad vision.
From
First Round Review
by Andrew Ofstad (Airtable co-founder), interviewed by Todd Jackson
Long read, roughly 20 minutes
- A blank-slate horizontal product still needs concrete, specific use cases to land its first real customers, abstract flexibility does not sell itself.
- You can go deep on one segment for traction without going so deep that you lock the product into a single vertical forever.
- Watch where early users are already succeeding on their own and double down on that traction rather than guessing at a niche from the outside.
Open
review.firstround.com →
📖 Book
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Paid
Intermediate
Why we picked it
Dunford's whole method starts with the customers who already love your product, then turns that into positioning the entire team can repeat the same way. Her final step is literally capturing positioning so it can be shared, which is the exact problem you have once new hires start describing your customer in their own words. Read it when you want the ICP and the pitch to stay consistent from the founder down to the newest rep.
From
April Dunford
by April Dunford
Short book, about 200 pages
- Positioning should start from the specific customers who already get real value, not from a generic market.
- A shared positioning document is what keeps a growing team describing the same ideal customer.
- The book is battle tested across hundreds of B2B tech companies, so the process travels well beyond one industry.
Open
aprildunford.com →