Grow organically & retain

How do I actually set up abandoned cart, welcome and post-purchase email flows that make money?

The short answer

These three flows should be the first thing you build, they run on autopilot, and in mature Klaviyo accounts flows drive roughly 40-50% of total email revenue from barely 5% of sends. Abandoned cart: trigger off 'Started Checkout', 2-3 emails over 24-48 hours, save the discount for the last one. Welcome: 3-5 emails over 1-2 weeks introducing the brand and pushing the first purchase, welcome emails average 80%+ open rates, so this is your highest-leverage real estate. Post-purchase: order confirmation, shipping update, then a check-in plus cross-sell timed around when the product should be running out; set it up once, revisit the copy quarterly.

A quick summary to orient you. The real value is below: the resources worth your time, from people who've actually done it, not us.

Here are the resources

Hand-picked from around the web, each with a note on why it earns your time. India-specific ones carry a badge.

4 resources 4 link-checked

Read

📄 Article
✓ Link checked Free Beginner

Why we picked it The official, step-by-step build instructions for the single highest-ROI flow in D2C email, straight from the platform docs, so it stays current with Klaviyo's actual UI instead of a screenshot that's two versions stale.

How to Create an Abandoned Cart Flow

From help.klaviyo.com by Klaviyo

  • Trigger off the Started Checkout event, not just Added to Cart, to catch real purchase intent.
  • A 2-3 email sequence over 24-48 hours is the standard structure.
  • Save the discount for the final email so you're not training customers to abandon on purpose.
Open help.klaviyo.com
📄 Article
✓ Link checked Free Beginner

Why we picked it Covers all three must-build flows in one place with the structure, timing and benchmarks for each, the fastest way to see how welcome, cart-recovery and post-purchase are supposed to fit together as one system, not three separate projects.

Best Klaviyo Flows for DTC Brands: Welcome, Abandoned Cart, Post-Purchase

From askneedle.com by Needle

  • Welcome flows can hit 80%+ open rates, your best-performing email real estate.
  • Post-purchase flows build loyalty and set up the next purchase, not just say thank you.
  • Each flow has its own right length and cadence, don't copy-paste one structure across all three.
Open askneedle.com
🧵 Thread
✓ Link checked Free Intermediate

Why we picked it Real practitioner back-and-forth on what actually moves cart-recovery revenue versus what's textbook advice, the messy, opinionated detail you don't get from an official help doc.

Abandoned Cart Flows: Advice for Your First High-Impact Revenue Win

From community.klaviyo.com by Klaviyo Community

  • Cart abandonment averages ~70%, so this flow alone can be a founder's first real 'passive' revenue line.
  • Filtering and discount strategy debates show there's no single right answer, test on your own list.
  • Community threads surface edge cases (B2B carts, low-ticket items) the docs don't cover.
Open community.klaviyo.com
📄 Article
✓ Link checked Free Intermediate

Why we picked it The industry-standard yardstick for 'is my email program actually good', built from over 180,000 real Klaviyo accounts, so you're benchmarking against real e-commerce data instead of a marketer's blog opinion.

Ecommerce Email Marketing Benchmark Report

From klaviyo.com by Klaviyo

  • Email drives roughly a quarter of total store revenue on average, ranging 12-70% by brand maturity.
  • Flows generate a disproportionate share of revenue (~40-50%) from a tiny share of total sends.
  • Benchmarks are cut by industry, so compare yourself to your own category, not the blended average.
Open klaviyo.com

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