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When should I hire my first operations or 'chief of staff' person, and what should they own? Hire ops the moment you (the founder) become the bottleneck for things that are not product or sales, usually around 8 to 15 people. Give them the ... Intermediate 3 resources → How do I write my first company handbook without it becoming dead documentation nobody reads? Write it as decisions and defaults, not policies. One living doc that answers 'how do we do X here' (leave, expenses, tools, how we make decisions,... Beginner 3 resources → What tools does a 5 to 20 person startup actually need, and what am I overspending on? You need far less than the SaaS ads suggest: one chat tool, one docs/wiki, one project tracker, one place for files, and one for money (accounting ... Beginner 3 resources → How do I set up feedback and performance conversations before I have an HR team? Run lightweight, frequent, and direct. Weekly or fortnightly 1:1s with a simple 'what is going well, what is stuck, what do you need from me' beats... Intermediate 2 resources → How do I let someone go the right way when a hire is not working out in a small team? Decide fast, execute with dignity. If you have given clear feedback twice and nothing changed, you already know; dragging it out hurts them, you, a... Advanced 3 resources → How do I hire and manage across Indian cities so it does not become second-class remote? Talent in Indore, Jaipur, Kochi, and Coimbatore is real and cheaper to retain, so hiring beyond metros is an edge, not a compromise. The trap is a ... Intermediate 3 resources → How do I set up basic HR and statutory compliance in India without a full HR hire? Get the legal floor right early: proper appointment letters, PF and ESI registration once you cross the thresholds, professional tax where applicab... Advanced 3 resources →

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