The short answer
Both bet on partners long before it was fashionable, and both did it by lowering the barrier rather than raising the bar. Zoho runs six separate programs across consulting, global SIs, distributors, VARs, affiliates and marketplace developers, with zero entry fees, three simple tiers and a deliberate push into tier 2 and tier 3 India through distribution. Freshworks went the other way and aimed its channel at the mid market that the enterprise vendors under serve, with referral, solution provider and strategic tracks, deal registration protection and margins up to around 40% on multi year commitments. The lesson for an Indian founder is that a partner engine is a decade long asset, not a quarter's campaign, and it compounds hardest in the segments giants ignore.