Leading a GTM team

Should I price in rupees for India and dollars for everyone else?

The short answer

If you sell to Indian SMEs, price in rupees, include GST in the displayed number, and support UPI and domestic cards, because dollar pricing on a card that fails on recurring charges kills conversion. If your buyer is an Indian enterprise with global operations, or your product is global first, dollars are usually fine. Expect India pricing to land meaningfully below your US list price, and think of that as segmentation rather than a discount. What you must avoid is a single global price that is simultaneously too high for Tier 2 India and too low for a US enterprise. Use geo-based pricing pages, set the expectation clearly, and make the India tier a real package rather than a cheaper version of the same thing.

Go deeper, your way

3 hand-picked resources, 3 India-specific, 3 link-checked. Pick how you want to dig in.

🎧 Podcast
✓ Link checked India Free Intermediate

Why we picked it Kapil built one of India's few listed SaaS companies, so when he takes apart the myths (Indians will not pay for software, they demand endless customisation, they want enterprise support at SMB prices) he is arguing from a P&L. Essential if you are deciding whether India is a real market for you.

7 Myths About Selling B2B SaaS In India ft Unicommerce Founder Kapil Makhija

On The Neon Show by Siddhartha Ahluwalia with Kapil Makhija 80 min listen

7 Myths About Selling B2B SaaS In India ft Unicommerce Founder Kapil Makhija
Watch on YouTube neon.fund →

The same ground, at another level

How pricing and packaging reads from a different seat.

I have no idea what to charge. How do I pick a first price? Find the right order of magnitude first and stop arguing about the exact number. Are you a ten dollar product, a hundred dollar product, a thousand... Breaking into GTM 3 resources → How do I design tiers so buyers pick the right plan and grow into the next one? Good, better, best works for about two thirds of SaaS companies because it makes the choice easy, so start there unless you have a strong reason no... Doing the work 3 resources → How do the best companies raise prices without losing customers? They change price alongside a visible change in value, they tell people early, and they stage it. Grandfather existing customers for a defined peri... How the best do it 4 resources →

People also ask

I have no idea what to charge. How do I pick a first price? Find the right order of magnitude first and stop arguing about the exact number. Are you a ten dollar product, a hundred dollar product, a thousand... Breaking into GTM 3 resources → What is a value metric and why does everyone say it matters more than the number? A value metric is the thing you charge for: a seat, a thousand API calls, a gigabyte, a transaction, a resolved ticket. Patrick Campbell's line is ... Breaking into GTM 3 resources → How do I design tiers so buyers pick the right plan and grow into the next one? Good, better, best works for about two thirds of SaaS companies because it makes the choice easy, so start there unless you have a strong reason no... Doing the work 3 resources → How do I find out what customers will actually pay without just asking them? Asking "what would you pay" gets you a polite fiction, so use structured methods instead. Van Westendorp gives you a sensible range, Gabor-Granger ... Doing the work 3 resources → Buyers always ask for a discount. How much do I give, and how do I stop it eating my ARR? Assume discounting will happen and price for it rather than trying to hold an imaginary line. Jason Lemkin's practical version: mark list up so a s... Leading a GTM team 4 resources → How do the best companies raise prices without losing customers? They change price alongside a visible change in value, they tell people early, and they stage it. Grandfather existing customers for a defined peri... How the best do it 4 resources →

Also in Starting Up

The same ground, over in Money, pricing & model, our Starting Up track.

What business model should I choose for my startup? Don't 'choose' a model in a vacuum, copy the model that already works in your customers' world and improve one thing about it. Recurring revenue (s... 3 resources → How do I decide how much to charge for my product? Stop guessing and stop pricing off your costs, price off the value the customer gets and their willingness to pay. Talk to customers about pricing,... 3 resources →

Also in D2C

The same ground, over in Money, pricing & unit economics, our D2C track.

I'm not a finance person, what books/records do I actually need to keep from day one? At minimum: a sales register (every order, with GST split if applicable), a purchase/expense register (raw materials, ads, shipping, software), a b... 3 resources → What is cohort analysis, and why does it matter more than a single repeat-rate number? Cohort analysis groups customers by when they first bought and tracks how each group behaves over time - so instead of one blended '35% repeat rate... 3 resources →
eChai Partner Brands