Why we picked it The canonical book on making community a competitive advantage, from someone who trained community teams at Facebook, Airbnb, Salesforce and Google.
The Business of Belonging
From Wiley by David Spinks Book (~256 pages)
- Community drives measurable value across product, marketing, support and retention.
- Design rituals and spaces where members create value for each other.
- Measure participation and returning members, not raw headcount.