Explore · The library

Every resource founders actually use, in one library.

The essays, videos, podcasts, books and tools behind every answer across eChai's hubs, from starting up to go-to-market, D2C, founder money and AI, each with a note on why it is here.

What founders use most, ranked by how many answers lean on it.

  1. A direct answer to the question every founder types into search: what should I actually ask. Torres argues for throwing away... Product Talk Article · 12 min read · Starting Up Ask Teresa: What Are the Best Customer Interview Questions? Teresa Torres
  2. A founder story about doing customer research so carefully that you learn things you did not want to hear. It shows what... First Round Review Article · 20 min read · Starting Up Webflow's Path to Product-Market Fit: Lessons on Rigorous Customer Empathy First Round Review
  3. A breakdown of how Superhuman turned a waitlist into a filter using onboarding calls, surveys, and referral gating, so joining... Waitlister Article · Starting Up Superhuman's Waitlist Case Study: 180K Users at $30/Month Waitlister
  4. Kamath spells out a hard Indian truth: services that Americans pay a premium for, Indians expect for free, so the same feature... Business Today Article · Starting Up Robinhood charges for speed, India gives it free: Nithin Kamath drops a brutal reality check Nithin Kamath (via Business Today)
  5. Pike weighs pre-selling honestly, including when a signed commitment truly validates demand and when it does not fit your... Allen Pike Essay · Starting Up Sell First, or Build First? Allen Pike
  6. A short, tactical list of ways to test willingness to pay, from small paid pilots to letters of intent to pricing-page click... The Glimpse Article · Starting Up 6 Practical Ways to Find Out if Your Customers are Willing to Pay The Glimpse
  7. A first-hand account of how a founder recruited a small group of likely buyers, shipped the most basic thing, and iterated on... Intercom Blog Article · Starting Up How to launch with a validated idea Garrett Moon
  8. Jackson's test is blunt and useful: can you name five specific real people who need this and would buy it. If you cannot, you... justinjackson.ca Essay · Starting Up A simple way to validate your startup idea Justin Jackson
  9. A practical checklist for turning a hunch into tested evidence, including how to run interviews that surface pain before you... First Round Review Article · ~15 min read · Starting Up How to Test a Business Idea: Essential Tools for Validating Before You Launch First Round Review
  10. Steli Efti built Close by doing founder sales the hard way, and here he answers the blunt questions founders actually ask about... Stripe Atlas Article · ~20 min read · Starting Up AMA with Steli Efti: Pricing, Selling and Building a Sales Team Steli Efti
  11. The full Airbnb origin story, including the moment the founders flew to New York to photograph listings themselves because bad... Product Habits Article · 20 min read · Starting Up How Two Designers Created Airbnb and Turned It Into a Billion-Dollar Company Hiten Shah
  12. A short explainer of the Stripe tactic Paul Graham named after the Collison brothers: instead of emailing a signup link, they... This is KP Article · 8 min read · Starting Up The Collison Installation KP
  13. A compact guide to interviewing around jobs, pains, and gains without leading the witness. It keeps you from talking about your... Strategyzer Article · ~6 min read · Starting Up A Quick Guide to Asking Good Customer Questions Strategyzer
  14. A blunt, founder-written case for charging early customers instead of giving the product away. Shah walks through exactly what... OnStartups (Dharmesh Shah) Article · Starting Up Giving Your Software Away For Free (Startup Reality Distortion Effect #1) Dharmesh Shah
  15. A curated set of pricing deep dives from operators who have set prices at real companies. This is the right next step once you... First Round Review Article · Starting Up Our 6 Must Reads on Pricing a Product First Round Review
  16. A short, balanced look at whether to charge alpha and early customers, with founders on both sides. The useful conclusion is a... Fast Company Article · Starting Up To Charge or Not to Charge: That's the Question for These Startups Fast Company
  17. A founder's story of clinging to free, then flipping to paid and reaching real revenue. It is concrete and relatable if you are... Indie Hackers Article · Starting Up From Refusing to Charge for His Products to Making $500k+ ARR Indie Hackers
  18. A clear breakdown of incentive choices (free trial, discount, pilot fee) for getting first traction without simply giving the... Mercury Article · Starting Up Free Trials vs. Discounts: Choosing the Right Startup Incentive Mercury
  19. A two time unicorn founder's answer to the exact fear behind giving it away: the belief that a low or zero price wins you... A Smart Bear Article · Starting Up Should I Price My Product Low? Jason Cohen
  20. This is the Figma half of your short answer, told with the CEO's own account. Field cold emailed designers he admired and... Fortune Article · 5 min read · Starting Up How Dylan Field cold-emailed his heroes to build Figma Fortune
  21. Fishkin pushes back on the fuzzy way founders talk about fit and argues for tracking concrete behaviors like usage, retention,... SparkToro Article · 12 min read · Starting Up Product-Market Fit is a Broken Concept. There's a Better Way. Rand Fishkin
  22. Your question is really about a denominator, and this piece gives realistic stage-by-stage conversion benchmarks. It helps you... Close.com Article · ~12 min read · Starting Up Understanding Your Sales Funnel Conversion Rate Steli Efti
  23. Hoffman turns the Airbnb story into four transferable lessons, including the crucial one about when to stop. The manual,... Reid Hoffman (Medium) Essay · 12 min read · Starting Up How to Scale a Magical Experience: 4 Lessons from Airbnb's Brian Chesky Reid Hoffman
  24. A short, honest founder writeup that echoes the heart of our answer: a handful of real conversations with people in your target... Indie Hackers Thread · approx 10 min read · Starting Up How I got my first 100 users Alexander Chen

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