A reseller wants to carry us. How do I build a price book for partners without my own sales team undercutting them?
Write two things down before you sign anyone. First, the rules of engagement: which accounts, segments and geographies belong to the channel and which stay direct. Ambiguity here is what actually kills partner programmes, because the first time your AE walks into a deal a partner sourced, that partner stops working for you. Second, the price book: partners buy at a discount off list (broadly 20 to 25 percent at entry, 35 to 40 percent at the top tier), the discount is earned by tier rather than negotiated per deal, and renewals usually carry a thinner margin than year one. Add deal registration so whoever brings you the opportunity gets protected margin for a defined window. And hold a price floor, because the moment two partners can bid the same account, they will compete on your money rather than theirs.
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The most complete treatment of the price book itself: discount bands by tier from registered through elite, deal registration to protect whoever sourced the opportunity, and the price floor and MAP rules that stop partners racing each other to the bottom on your margin.
Written by people who have built channel programmes for decades, and it asks the questions nobody thinks of first: who collects the money, does the margin change at renewal, and have you actually tested your bands with a real reseller before publishing them.
Puts the channel decision in Indian terms: banks, NBFCs, industry associations and the large system integrators as routes to enterprise and to tier two and three cities, at a 20 to 40 percent margin and the cost of losing the direct customer relationship.
The useful argument here is about sequence: start partners on commission where you still fulfil the order, and only move to true margin based reselling once your systems can handle it. Saves you from launching a price book you cannot operate.
Channel comes in two steps: commission based resellers who hand the deal back to you, then margin based resellers who buy licences and fulfil themselves.
Running a reseller program needs four roles: enablement, a partner manager for reps, portal operations, and finance.
Partners sit on a spectrum by post sale involvement: consultants, agencies, ISVs, system integrators, VARs, then MSPs.
Do affiliates and referrals first, so your enablement material has already been iterated twice before resellers see it.
A live Indian example of tiering done as a published rulebook rather than a negotiation: an entry revenue threshold, then points across revenue, customer success, market readiness and engagement deciding whether a partner moves up. Copy the structure, not the numbers.
Lemkin answers live questions on partner margin and on your own reps undercutting the channel, which is the pair of problems you cannot solve separately. Blunt numbers on what a partner discount should be and what breaks when direct and channel meet in one account.