Explore
Every resource founders actually use, in one library.
The essays, videos, podcasts, books and tools behind every answer across eChai's hubs, from starting up to go-to-market, D2C, founder money and AI, each with a note on why it is here.
What founders use most, ranked by how many answers lean on it.
- Written in 1999, this book named the exact tension you are living through: interruption based outreach gets harder every year... Amazon Book · Starting Up Permission Marketing: Turning Strangers into Friends and Friends into Customers Seth Godin
- Barry built ConvertKit's growth almost entirely on flywheels, content, community, and audience, rather than outbound, and this... nathanbarry.com Essay · Starting Up Creator Flywheels: The Operating System for Your Business Nathan Barry
- Sheridan's pool company went from near bankruptcy to a category leader by answering every question a buyer might have in public... marcussheridan.com Book · Starting Up They Ask, You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer Marcus Sheridan
- This is a VC's field guide to the small community half of the short answer: what makes a founder built community actually drive... Bessemer Venture Partners Essay · Starting Up Five laws for community-led growth Bessemer Venture Partners
- Zerodha reached crores of customers in India without ever running an ad or an outbound campaign, growing almost entirely on... Indian Startup News Article · Starting Up 'Customer love is a real superpower for us': Nithin Kamath on how Zerodha grew without advertising Indian Startup News
- Dozens of founders answer in the comments with what actually worked for them, and cold email is a minority answer among stories... Hacker News Thread · Starting Up Ask HN: How do you get first 10 customers? Hacker News
- Written for founders who would rather be building product than selling, this is a grounded guide to identifying and... Y Combinator Article · Starting Up Sales Advice for Technical Founders Y Combinator
- Lemkin has watched thousands of B2B SaaS companies try outbound and this piece is his blunt verdict: it works, but only when it... SaaStr Article · 8 min read · Starting Up Outbound Always Works. If You Do It Right. And You Put In The Time. Jason Lemkin
- A concise reference sheet that names the exact failure modes this question is about: leading questions like wouldn't you agree... Harvard Business School, Rock Center for Entrepreneurship Article · 5 min read · Starting Up Customer Discovery Basics Harvard Business School, Rock Center for Entrepreneurship
- Alvarez names the specific mistakes founders make even after reading the theory: multi part questions that let people dodge the... cindyalvarez.com Essay · 8 min read · Starting Up 5 Common Customer Development Mistakes Cindy Alvarez
- Wunker's Jobs to Be Done framework gets an Indian audience through this YourStory piece, useful if you want the underlying... YourStory Article · ~8 min read · Starting Up Unlocking customer-centric innovation with author Stephen Wunker Stephen Wunker
- Wilcox tackles this exact question head on, and rejects the tempting stop when you stop learning something new answer since you... Customer Dev Labs Article · Starting Up How Many Customers Should You Interview? Justin Wilcox
- A companion piece to the article above, this one focuses on the practical am I done yet moment inside a single discovery... Customer Dev Labs Article · Starting Up When Are You Done Interviewing Customers? Justin Wilcox
- This is the academic study behind the qualitative research idea of saturation, the point past which new interviews stop adding... Field Methods (Sage) Article · Starting Up How Many Interviews Are Enough? An Experiment with Data Saturation and Variability Greg Guest, Arwen Bunce, Laura Johnson
- A concise, practical primer on structuring an interview, from writing questions to avoiding leading language to taking useful... Nielsen Norman Group Article · Starting Up User Interviews 101 Maria Rosala and Kara Pernice
- Zhuo, former Facebook VP of Product Design, gives seven specific questions for interviewing a prospective user, moving from... The Looking Glass Essay · Starting Up The Looking Glass: You Cannot Teach Wisdom Julie Zhuo
- This is a straightforward, tactical rundown of where to source interviewees when your customer base is zero: relevant... Grow and Convert Article · ~12 min read · Starting Up How to Conduct Customer Interviews (Even When You Don't Have Customers) Thomas Carney
- Once you've found someone willing to talk, this thread collects the actual questions other founders use, crowdsourced from... Indie Hackers Thread · ~5 min read · Starting Up Top Questions to Ask Customers During Their Interviews Indie Hackers
- A specific, first-person account of finding an audience on Reddit from nothing, including which subreddits worked and how the... Indie Hackers Thread · ~8 min read · Starting Up How I Got My First 100 Users via Reddit Indie Hackers
- This is the most exhaustive single list we found of concrete channels for sourcing interviewees, from personal network to... mfishbein.com Article · ~15 min read · Starting Up Customer Development: 14 Best Ways to Find Customers to Interview Mike Fishbein
- This book documents how Indian and other emerging-market entrepreneurs build with severe resource constraints and turn... naviradjou.com Book · Starting Up Jugaad Innovation Navi Radjou, Jaideep Prabhu, Simone Ahuja
- A concrete case study of a founder team that got out of the metro bubble and found a market (women resellers in smaller towns)... YourStory Article · Starting Up UpClose: How Meesho Turned Housewives Into Entrepreneurs YourStory
- Savoia's pretotyping approach forces you to define, before you show anyone anything, exactly what a real reaction would look... pretotyping.org Book · ~80 pages · Starting Up Pretotype It Alberto Savoia
- If a cofounder or teammate is going to sit in on the session, this is the two-minute brief you send them beforehand. It spells... Nielsen Norman Group Article · Starting Up Observer Guidelines for Usability Research Nielsen Norman Group
The hubs
Starting Up
Find an idea, validate it, build, and land your first customers.
GTM
Go-to-market, from breaking in to how the best teams do it.
D2C
Building a direct-to-consumer brand, India-first.
Wealth
Paying yourself, ESOPs, secondaries, and de-risking founder wealth.
How Founders Use AI
How founders actually put AI to work, mapped topic by topic.
Glossary
Plain-language definitions of the startup and VC terms you'll hit.
eChai Partner Brands
The partnership →