Explore

Every resource founders actually use, in one library.

The essays, videos, podcasts, books and tools behind every answer across eChai's hubs, from starting up to go-to-market, D2C, founder money and AI, each with a note on why it is here.

What founders use most, ranked by how many answers lean on it.

  1. Where the widely copied Working with Claire guide comes from, plus her two document planning hierarchy of multi-year charters... High Growth Handbook Article · About 15 min read · GTM Decision-Making and Managing Executives: An Interview with Claire Hughes Johnson Elad Gil
  2. Video · 8 min · GTM The Earlier, the Better: How Customer Success Compounds Your Growth | @churnzero CCO Alli Tiscornia Alli Tiscornia
  3. Video · 32 min · GTM The Ultimate Guide: Customer Success vs Customer Support CSM Practice
  4. Podcast · 83 min · GTM 60-min Customer Success Masterclass by Harsh Sanklesha Harsh Sanklesha
  5. Podcast · 21 min · GTM Client Onboarding and Implementation | CS Community India Podcast Series #3 As Far As I Know
  6. Video · 57 min · GTM Webinar: How to configure the perfect Customer Health Score for your B2B SaaS CustomerSuccessBox
  7. Podcast · 16 min · GTM How to make QBRs interesting? CS Community India Podcast Series #2 As Far As I Know
  8. Video · 6 min · GTM How to Reduce SaaS Churn by Identifying At-Risk Customers Early CSM Practice
  9. Podcast · 54 min · GTM Customer Success Programs at Iterable & AutogenAI with Eloise Salisbury Eloise Salisbury
  10. Podcast · 8 min · GTM Should CSMs have CSQL quotas? CS Community India Podcast Series #1 As Far As I Know
  11. Video · 59 min · GTM 5 steps to fix your sales to customer success handoff | Front & Guru Front
  12. Podcast · 16 min · GTM Renewal Forecasting in Customer Success: How to Get It Right CS in 15
  13. Podcast · 49 min · GTM Customer Success at Notion: Monica Perez on Product-Led CS Monica Perez
  14. Video · 44 min · GTM How to Deliver a Flawless Executive Business Review Gainsight
  15. Podcast · 33 min · GTM S8E1 - Impact of Customer Success on Gross & Net Retention ft. Luke Diaz, Director of Customer Su... Luke Diaz
  16. Video · 29 min · GTM "Land, Expand, Explode: How to Win the Long-Game in SaaS" Egnyte Co-Founder Rajesh Ram Rajesh Ram
  17. Video · 74 min · GTM Upselling and Cross-Selling Without Damaging Customer Trust SuccessHACKER
  18. Video · 30 min · GTM Retention Roundtable - Reducing Involuntary Churn with Payment Recovery Churnkey
  19. Video · 20 min · GTM The Playbook to Boosting Net Retention (Quickly) with Terminus's CEO | SaaStr Software Community SaaStr AI
  20. Video · 2 min · GTM Accounts, success, or sales team - Who’s best to own expansion? AIBoomi (formerly SaaSBoomi)
  21. Video · 55 min · GTM SaaS Talks #22: Usage Based Pricing Stellaris Venture Partners
  22. Video · 25 min · GTM 5 Mistakes Founders Make When Hiring Their First Salesperson with SaaStr's Poya Osgouei Poya Osgouei
  23. Video · 46 min · GTM 7 Ways to Ramp New Sellers to Full Quota Lightning Fast GTMnow
  24. Video · 49 min · GTM How to Hire a Great First VP of Sales SaaStr AI

Show the next 24

The hubs

Starting Up Find an idea, validate it, build, and land your first customers. 1046 questions GTM Go-to-market, from breaking in to how the best teams do it. 352 questions D2C Building a direct-to-consumer brand, India-first. 482 questions Wealth Paying yourself, ESOPs, secondaries, and de-risking founder wealth. 154 questions How Founders Use AI How founders actually put AI to work, mapped topic by topic. 278 questions Glossary Plain-language definitions of the startup and VC terms you'll hit. 390 terms
eChai Partner Brands The partnership →