Keep and grow the customers you win

The revenue you don't have to win twice, and the expansion that compounds it.

What founders use for keep and grow the customers you win, ranked by how many answers lean on it.

  1. Podcast · 83 min 60-min Customer Success Masterclass by Harsh Sanklesha Harsh Sanklesha
  2. Podcast · 21 min Client Onboarding and Implementation | CS Community India Podcast Series #3 As Far As I Know
  3. Podcast · 16 min How to make QBRs interesting? CS Community India Podcast Series #2 As Far As I Know
  4. Podcast · 54 min Customer Success Programs at Iterable & AutogenAI with Eloise Salisbury Eloise Salisbury
  5. Podcast · 8 min Should CSMs have CSQL quotas? CS Community India Podcast Series #1 As Far As I Know
  6. Podcast · 16 min Renewal Forecasting in Customer Success: How to Get It Right CS in 15
  7. Podcast · 49 min Customer Success at Notion: Monica Perez on Product-Led CS Monica Perez
  8. Podcast · 33 min S8E1 - Impact of Customer Success on Gross & Net Retention ft. Luke Diaz, Director of Customer Su... Luke Diaz
  9. Podcast · 28 min What to do when your champion LEAVES! | The Customer Success Hotline #1 Kristi Faltorusso and Stino Verhelst
  10. Podcast · 52 min Building Effective Customer Health Scores with Jeff Beaumont of GitLab - Ep. 4 | Digital CS Podcast Jeff Beaumont
  11. Podcast · 34 min Reducing customer churn - Andrew Michael on The Product Experience Andrew Michael
  12. Podcast · 24 min Decoding Metrics For Early Stage Startups with Gaurav Ranjan VP Investments Prime Venture Partners Gaurav Ranjan
  13. Podcast · 30 min How to Scale Revenue With a "Land & Expand" Model (Eleanor Dorfman, ReTool) Eleanor Dorfman

The questions

Customer success and retention 16

Keeping the customers you already won, and the team that does it.

When should I hire my first customer success person? 5 → What is the difference between customer success and customer support? 4 → I just got handed my first set of accounts. What do I actually do in the first 30 days? 5 → What does a good customer onboarding actually look like? 5 → How do I build a customer health score that actually predicts churn? 5 → All 16 questions in Customer success and retention →
Expansion, upsell and churn 16

Growing revenue inside accounts you already have, and stopping the leaks.

What is net revenue retention and why does every investor keep asking me for it? 5 → What is the difference between gross retention and net retention, and which one should I watch? 5 → What does land and expand mean, and does it apply to my company? 5 → How much churn is normal, and is mine bad? 5 → How do I spot which accounts are actually ready to expand? 5 → All 16 questions in Expansion, upsell and churn →
eChai Partner Brands The partnership →