Keep and grow the customers you win

The revenue you don't have to win twice, and the expansion that compounds it.

What founders use for keep and grow the customers you win, ranked by how many answers lean on it.

  1. Video · 8 min The Earlier, the Better: How Customer Success Compounds Your Growth | @churnzero CCO Alli Tiscornia Alli Tiscornia
  2. Video · 32 min The Ultimate Guide: Customer Success vs Customer Support CSM Practice
  3. Video · 57 min Webinar: How to configure the perfect Customer Health Score for your B2B SaaS CustomerSuccessBox
  4. Video · 6 min How to Reduce SaaS Churn by Identifying At-Risk Customers Early CSM Practice
  5. Video · 59 min 5 steps to fix your sales to customer success handoff | Front & Guru Front
  6. Video · 44 min How to Deliver a Flawless Executive Business Review Gainsight
  7. Video · 29 min "Land, Expand, Explode: How to Win the Long-Game in SaaS" Egnyte Co-Founder Rajesh Ram Rajesh Ram
  8. Video · 74 min Upselling and Cross-Selling Without Damaging Customer Trust SuccessHACKER
  9. Video · 30 min Retention Roundtable - Reducing Involuntary Churn with Payment Recovery Churnkey
  10. Video · 20 min The Playbook to Boosting Net Retention (Quickly) with Terminus's CEO | SaaStr Software Community SaaStr AI
  11. Video · 2 min Accounts, success, or sales team - Who’s best to own expansion? AIBoomi (formerly SaaSBoomi)
  12. Video · 55 min SaaS Talks #22: Usage Based Pricing Stellaris Venture Partners
  13. Video · 15 min Net Revenue Retention for SaaS: Key Metric or Disguise for Disappointing Performance? Brian DeChesare
  14. Video · 19 min How to REDUCE CHURN through CUSTOMER Exit INTERVIEWS Irit Eizips
  15. Video · 54 min SaaS Talks #32: Customer Success feat. Manan Shah, Recruiterflow & Varun Sharma, Enterpret Manan Shah and Varun Sharma
  16. Video · 75 min [WEBINAR] Reduce 7 Types of Churn in 90 days CustomerSuccessBox
  17. Video · 29 min Usage-Based Pricing: The Next Evolution in Software Pricing Traction
  18. Video · 59 min 2025 SaaS benchmarks on retention and AI: How does your company compare? ChurnZero
  19. Video · 50 min Fireside Chat: Product-Led Growth with Girish Mathrubootham, Founder & CEO - Freshworks Girish Mathrubootham

The questions

Customer success and retention 16

Keeping the customers you already won, and the team that does it.

When should I hire my first customer success person? 5 → What is the difference between customer success and customer support? 4 → I just got handed my first set of accounts. What do I actually do in the first 30 days? 5 → What does a good customer onboarding actually look like? 5 → How do I build a customer health score that actually predicts churn? 5 → All 16 questions in Customer success and retention →
Expansion, upsell and churn 16

Growing revenue inside accounts you already have, and stopping the leaks.

What is net revenue retention and why does every investor keep asking me for it? 5 → What is the difference between gross retention and net retention, and which one should I watch? 5 → What does land and expand mean, and does it apply to my company? 5 → How much churn is normal, and is mine bad? 5 → How do I spot which accounts are actually ready to expand? 5 → All 16 questions in Expansion, upsell and churn →
eChai Partner Brands The partnership →