Get your first customers
The scrappy, unscalable work of going from zero to your first users.
What founders use for get your first customers, ranked by how many answers lean on it.
- Slack iterated privately with a small team for months, using what they learned to earn a preview release that then turned into... First Round Review Article · 20 min read From 0 to $1B: Slack's Founder Shares Their Epic Launch Strategy First Round Review
- Gary Vaynerchuk's core argument, document your actual work instead of manufacturing polished content from scratch, is the... garyvaynerchuk.com Essay · 6 min read Document, Don't Create: Creating Content That Builds Your Personal Brand Gary Vaynerchuk
- Pieter Levels wrote up, in public, exactly how he built and launched a project while narrating each step on Twitter, and this... levels.io Essay · 10 min read Building a startup in public: from first line of code to frontpage of Reddit Pieter Levels
- This is a direct, practical answer to the flatline problem: specific things to do in the days after your launch day,... Product Hunt Article · 6 min read 4 strategies to keep momentum going post-launch Product Hunt
- A short, concrete framework for the actual first message you send someone you don't know: lead with something useful, not with... justinwelsh.me Essay How to Write a (Successful) Cold DM Justin Welsh
- Ferrazzi's whole thesis is that networking works when it's generosity-first and ongoing, not a favor you cash in only when you... Keith Ferrazzi Book Never Eat Alone, Expanded and Updated: And Other Secrets to Success, One Relationship at a Time Keith Ferrazzi
- Bohns' research shows founders usually get the psychology backwards: people underestimate how much sway an ask has and how... Vanessa Bohns Book You Have More Influence Than You Think: How We Underestimate Our Power of Persuasion, and Why It Matters Vanessa Bohns
- Flynn's research found people underestimate by as much as 50% how often others will say yes to a direct ask, which is useful... Stanford Graduate School of Business Article · ~7 min Francis Flynn: If You Want Something, Ask For It Marguerite Rigoglioso
- A short, blunt essay that names the exact problem in your question: treating social capital like an infinite chit you can cash... Rachel Mazza Essay · ~5 min Burning Through Social Capital Rachel Mazza
- The book's whole argument is that the founders with the most useful networks aren't the ones who ask the most, they're... Scott Gerber and Ryan Paugh Book Superconnector: Stop Networking and Start Building Relationships Scott Gerber, Ryan Paugh
- A practical guide built around one idea worth sitting with: network before you need something, so you're not always showing up... First Round Review Article Networking First Round Review
- If you're going to spend a big ask on a launch that really matters, this research tells you how to spend it well: in-person or... Harvard Business Review Article · ~6 min Need a Favor? Research Suggests It's Best to Ask In Person Mahdi Roghanizad and Vanessa Bohns
- A short, no-nonsense walkthrough of which handful of numbers actually matter at your stage, straight from YC's own coaching... Y Combinator Startup Library Article · 10 min read Key Startup Metrics Y Combinator Startup Library
- This is the piece that pushes you to write down your success number before you launch, exactly the discipline our answer asks... Y Combinator Startup Library Article · 8 min read Setting KPIs and Goals Y Combinator Startup Library
- Balfour argues that a big, splashy launch to everyone actually hurts you: it buries the signal you need under noise from people... Brian Balfour Essay · 15 min read How To Launch A Product or Feature To Maximize Growth Brian Balfour
- The Naukri.com founder, using Zomato as the case study, makes the same case as our answer from an Indian boardroom: valuation... Forbes India Article · 8 min read Startups Must Move Away From Vanity Metrics Sanjeev Bikhchandani
- Rand Fishkin writes with total candor about the mistakes, product failures, and eventual founder exit that shaped Moz, then... Penguin Random House Book Lost and Founder: A Painfully Honest Field Guide to the Startup World Rand Fishkin
- This is the data behind if you talk less than the customer, you're doing it right. Gong analyzed hundreds of thousands of real... Gong Labs Article · ~10 min read Mastering the talk-to-listen ratio in sales calls Gong Labs
- A tight, practical checklist for the specific call type this question is about: the first real conversation with a prospect. It... Gong Article · ~8 min read 8 Things to Consider Before Your Next Discovery Call Gong Labs
- This breaks founder sales into seven distinct conversation types, from qualifying to first contact to asking for a referral, so... SaaStock Article · ~7 min read The 7 Essential Customer Conversations According to Steli Efti Steli Efti
- Jason Lemkin makes the case that the person who ghosted you almost never made a conscious decision to ignore you, they just got... SaaStr Article VCs Don't Really Ghost You. They are Just Prospects. Treat Them as Such. Jason Lemkin
- A short, concrete story from Steli Efti about following up with a single unresponsive investor 48 times before finally getting... LinkedIn Article How I followed up with an investor 48 times Steli Efti
- Gong analyzed tens of thousands of real sales calls and found that deals which felt like sure things often died quietly because... Gong Article Why Deals Fail to Close and How to Succeed Next Time Gong
- A practical reference you can keep open during calls: real objections, like it's too expensive or I need to think about it,... HubSpot Article Objection Handling: 44 Common Sales Objections & How to Respond Mark Burdon
The questions
Getting your first 10 customers 18
Do things that don't scale to get to ten.
How do I actually get my first 10 customers when nobody has heard of me?
19 →
Isn't doing things that don't scale a waste of time, shouldn't I automate from day one?
17 →
Where do I find the very first people to even talk to about my product?
18 →
Should I charge my very first customers or give it away free to get traction?
18 →
How did real successful startups actually land their first customers?
20 →
All 18 questions in Getting your first 10 customers →
Launching (again and again) 18
A launch is a tactic you repeat, not an event.
When is my product 'ready' to launch?
19 →
My launch flopped and nobody cared, did I mess it up?
20 →
How do I actually launch on Product Hunt and not embarrass myself?
15 →
What's the best channel to launch on, Product Hunt, Reddit, Hacker News, or LinkedIn?
17 →
How do I build up an audience before I launch so it's not just crickets?
18 →
All 18 questions in Launching (again and again) →
Founder-led sales 18
Nobody sells your product better than you, yet.
I'm a technical founder and I hate selling, do I really have to do sales myself?
18 →
How do I run a sales call without sounding like a pushy salesperson?
15 →
How do I handle objections and prospects who go silent on me?
17 →
When do I know it's time to hire a salesperson instead of doing it myself?
19 →
What sales process should I follow if I've never sold anything before?
17 →
All 18 questions in Founder-led sales →
Cold outreach & email 18
Start conversations with strangers who need you.
How do I write a cold email that people actually reply to?
19 →
How many times should I follow up before giving up on a cold prospect?
18 →
Cold email or cold LinkedIn/DM, what works better for reaching first customers?
19 →
Is cold outreach even worth it, or is it just spam that hurts my brand?
19 →
How do I build a targeted list of the right people to cold email?
18 →
All 18 questions in Cold outreach & email →
Distribution & channel strategy 18
The channel is the strategy.
How do I figure out which distribution channel is right for my startup?
2 →
Why does everyone say 'distribution is more important than product'?
2 →
What are the actual distribution channels I can choose from?
1 →
Should I focus on one channel or spread across many?
2 →
How do the fastest-growing B2B companies find and scale their distribution?
2 →
All 18 questions in Distribution & channel strategy →
eChai Partner Brands
The partnership →