Explore
Every resource founders actually use, in one library.
The essays, videos, podcasts, books and tools behind every answer across eChai's hubs, from starting up to go-to-market, D2C, founder money and AI, each with a note on why it is here.
What founders use most, ranked by how many answers lean on it.
- A short investor essay arguing for shipping internal betas to your team on a regular weekly basis to keep momentum. It... Medium Essay · ~7 min read · Starting Up Development Cadence Megan Quinn
- Traynor's cupcake metaphor says your first version should be small but whole and enjoyable, a real cupcake rather than a slice... Des Traynor, Intercom Blog Article · 5 min read · Starting Up Start with a cupcake Des Traynor
- The Kano model separates must-be features (whose absence causes real anger) from delighters (whose absence nobody notices yet).... Wikipedia Article · 10 min read · Starting Up Kano Model Wikipedia
- Traynor explains how Intercom stopped sorting feedback by what was said and started sorting it by the job the customer was... Jobs-to-be-Done Radio Podcast · Starting Up Des Traynor on Jobs-to-be-Done & Intercom Des Traynor
- A hands on walkthrough of the unglamorous middle step, putting every piece of feedback in one place, tagging it, and rolling it... Intercom Article · Starting Up Customer feedback strategy: How to collect, analyze, and take action Intercom
- Traynor describes finding fit by looking for clusters of demand, groups of customers pulling for the same underlying thing,... Underscore VC Article · Starting Up How Intercom Uses Clusters of Demand to Find Product-Market Fit Des Traynor
- Fried makes the case for saying no to most requests and letting them pile up, so only the ones that keep recurring earn... Intercom Podcast · Starting Up Basecamp's Jason Fried on product strategy Jason Fried
- Gilad's work is about ranking ideas by the strength of the evidence behind them, not by who shouted loudest. His Confidence... itamargilad.com Book · Starting Up Evidence-Guided: Creating High Impact Products in the Face of Uncertainty Itamar Gilad
- Kano gives you a vocabulary for why exciting features can mislead you: delighters add satisfaction, but missing basics... Interaction Design Foundation Article · Starting Up The Kano Model Interaction Design Foundation
- Google's error budget is the most rigorous version of the one third rule: define how much unreliability you can tolerate, and... Google SRE Book Article · Starting Up Embracing Risk (Error Budgets) Google SRE Team
- Cagan draws the line between teams measured by output (features shipped) and teams measured by outcomes (problems solved). If... Silicon Valley Product Group (SVPG) Article · Starting Up Product vs Feature Teams Marty Cagan
- The 37signals team makes the case for doing fewer things extremely well rather than many things adequately. It is the audio... REWORK by 37signals Podcast · ~25 min · Starting Up Build Half a Product, Not a Half-Assed Product Jason Fried and David Heinemeier Hansson
- Cagan draws the line between discovery (figuring out what is worth building) and delivery (building it), and argues most waste... Silicon Valley Product Group Article · ~12 min read · Starting Up Product Discovery Marty Cagan
- A raw, honest founder account of using building as a way to avoid the scarier work of selling and talking to strangers. It puts... Indie Hackers Thread · ~8 min read · Starting Up I've been building for months and made $0. The honest psychological reason. Indie Hackers
- The talk version of the same idea, covering product scope, feature creep, and how products lose relevance when they try to do... Business of Software Video · 45 min · Starting Up Product Strategy (BoS talk) Des Traynor
- A practical checklist drawn from many product leaders on the exact question of when a feature has earned its removal. It gives... Lenny's Newsletter Article · 10 min read · Starting Up When to sunset a feature Lenny Rachitsky
- A product team's honest account of the ongoing cost every shipped feature adds to engineering, design, support, and the next... HubSpot Product Blog Article · 7 min read · Starting Up On Killing It by Killing Features Daria Marmer
- This treats unshipping as a craft with real upside, not just cleanup, and shows how to use usage data to decide what goes. It... Mixpanel Article · 9 min read · Starting Up The art of removing features and products Neil Rahilly
- Written for solo and small-team founders, this makes the case that saying no and removing features is a survival advantage when... The Bootstrapped Founder Essay · 10 min read · Starting Up The Power of Omission: Killing Features for Fun and Profit Arvid Kahl
- The step-by-step operational side of your question: once you have decided to kill a feature, how do you actually retire it... Product Teacher Article · 9 min read · Starting Up How to Deprecate a Feature Clement Kao
- This gives you the simple two-axis map (how many people use a feature, and how often) that turns a gut feeling into a picture... Intercom Article · 6 min read · Starting Up Prioritising Features: Who'll Use It and How Often (the Feature Audit) Des Traynor
- A short, practical answer on how to actually decline feature requests and keep the product lean, including their line that you... Signal v. Noise Article · 5 min read · Starting Up Ask 37signals: How do you say no? Jason Fried
- A practical playbook for the part founders fear most: removing a feature while keeping the few users who relied on it on your... airfocus Article · 9 min read · Starting Up How to kill product features without losing customers Andrei Tiburca
- A practical piece on the exact failure mode where each big customer gets their own custom feature and the product fragments... The Startup (Kit Merker) Essay · 8 min read · Starting Up How to Avoid the Per-Customer Feature Trap Kit Merker
The hubs
Starting Up
Find an idea, validate it, build, and land your first customers.
GTM
Go-to-market, from breaking in to how the best teams do it.
D2C
Building a direct-to-consumer brand, India-first.
Wealth
Paying yourself, ESOPs, secondaries, and de-risking founder wealth.
How Founders Use AI
How founders actually put AI to work, mapped topic by topic.
Glossary
Plain-language definitions of the startup and VC terms you'll hit.
eChai Partner Brands
The partnership →